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Terms & Conditions

1. Introduction and Acceptance of Terms
By using this site, you are agreeing to the following Terms and Conditions.  

This website is owned and operated by The Good Place Limited (‘We’). We are registered in England & Wales under company number 9793469. Our registered office and trading address is 61 Chelsea Manor Street, London SW3 5RZ. Our contact phone number is +44 207 720 9844. Our contact email is

These Terms and Conditions apply when you buy any goods via the website (the ‘Site’) or otherwise use the Site.

These provisions (including the Privacy Policy, together with any other documents referred to in these provisions) set out the Terms and Conditions on which you may make use of the Site, whether as a guest or registered user (‘Customer Terms’).

We may update these Customer Terms (and the documents referred to in them, including any Brand terms and conditions) from time to time. Please review them periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Site. 

2. Availability and Access of the Site

We cannot guarantee that the Site will be uninterrupted or error-free. We may have to suspend the Site for repair, maintenance, improvement or other technical reason.  We reserve the right to withdraw or amend the services we provide through the Site without notice. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any personal data or other information you agree to the terms of our Privacy Policy.

If you choose a password as part of our security procedures, you must treat this information as confidential, and must not disclose it to any third party. We reserve the right to disable any user password at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

3. Intellectual Property Rights

All trade marks, logos, graphics, images, photographs, animation, videos, text and software used on the Site are our intellectual property or those of third parties who have licensed us to use them. You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you breach these Customer Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

4. Description of our Service

When goods and/or services are purchased through the Site the resulting legal contract is between you and that 'Brand' and such contract shall comprise of these Customer Terms, the email confirmation of your order and any relevant details and information on the 'Brand' and product pages, and you agree to be bound by all such provisions.

You should carefully review the Customer Terms, the email confirmation of your order and the applicable terms and conditions on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.

We cannot give any undertaking that goods and/or services you purchase from Brands through the Site will be of satisfactory quality, and this or any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. The disclaimer does not affect your statutory rights against the Brand. Where you order goods and/or services through the Site we reserve the right to and you agree that we may disclose your customer information related to that transaction to the relevant Brand.

5. The Contract between you and the Brands

The order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page (and any other relevant terms and conditions of the Brand). No order shall be deemed to be accepted by the Brand until the Site and the Brand issues an email acknowledgement of the order. The contract between you and a Brand will relate only to those goods and/or services notified in the email acknowledgement of order.

6. Payment Methods

Purchases may be paid for using a debit or credit card through our online payment facility. All prices will be shown in your selected currency and payable in that currency. You accept that some banks may charge you an additional fee for international transactions. You accept that delivery charges will vary depending on the destination.

7. Delivery

We will only arrange for delivery once we have received full payment in cleared funds. Delivery will be to the address that you specify when ordering.  We will do our best to arrange delivery within the time specified on our website or, if none, a reasonable period. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control. Any delivery times quoted are in working days (UK calendar).

Your shopping basket on the Site displays the goods you have chosen, the Brand who shall provide them and details of postage and packing. The delivery costs for each Brand vary according to the delivery methods they offer.

An extra delivery charge may become payable if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions or else you don’t collect the item from a holding depot within 7 days.

Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted. 

8. Cancellation Policy

We want you to be happy with the goods and services you receive from The Good Place. If you make a purchase from us you have 28 days, from receipt of goods, to notify us in writing if you wish to cancel your order or exchange an item. We ask that you outline your reasons for doing so as this helps us to improve our service.

We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before you have communicated with us. We will then process a refund of your order payment directly to your payment debit or credit card within 30 days at the very latest.

Items which are generally exempt from refunds are:

Personalised products
Perishable items (food, flowers)
Bespoke products
Products that have been specially commissioned
Personal products that are sold with a hygiene seal and where the seal has been broken


Gift vouchers

9. Import Regulations and Duty

If you order goods from our Site for delivery outside the UK or for delivery to the UK from abroad, they may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that the goods and/or services offered for sale are directed solely at UK residents. We make no representation that any goods and/or services sold through the Site are appropriate or available for use outside the UK. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.

10. Our Responsibility to You

Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything that may not legally be excluded or limited.

You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself. 

If you are a consumer (ie not acting in the course of a business), we are not responsible for any loss or damage where:

- there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
- such loss or damage was not reasonably foreseeable by both parties;
- such loss or damage is caused by you, for example by not complying with this agreement; or
- such loss or damage relates to a business.

If you are a business, our liability of any kind (including our own negligence) in respect of any particular goods is limited to the amount of the purchase price (excluding VAT and other charges) paid by you for those goods. 

11. Your Responsibility to Us

If you are a consumer (i.e. not acting in the course of a business), you will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

If you are a business, you will indemnify us against all claims and liabilities directly or indirectly related to your promotion and/or breach of this agreement.

12. Returns Exchanges and Refunds

If you wish to arrange a return, exchange or refund of any non-cancellable item purchased through the Site, please contact us directly using the enquiry facility on the Site in accordance with our Returns and Refunds Policy. Any returns or refunds shall be made by us in accordance with the Returns and Refunds Policy.

13. Links to the Site

You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where non exists. The Good Place Ltd reserves the right to revoke the right granted in this clause for any reason, including breach of these Customer Terms and to take any action it deems appropriate. Our Site must not be framed on any other website, nor may you create a link to any part of our site other than the home page. Brands may link to their own page. We reserve the right to withdraw linking permission at any time.

The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and have no control over such sites. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained by using them. If you decide to access any third party websites linked to the Site, you do so entirely at your own risk.

14. Viruses and Hacking

You must not misuse our Site by introducing viruses, Trojans, worms, logic bombs, malware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which the Site is stored, or any server connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and disclose your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs or data due to your use of our Site, or to your downloading of any material posted on it, or on any website linked to it.

15. Severability

If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Act of God

Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control. This includes, without limitation, acts of God, governmental actions, war or national emergency, riot, fire, explosion, flooding, inclement weather, epidemic, strikes or other labour disputes. Performance of obligations shall be postponed for the period of time that the circumstances continue.

17. English Law

Contracts for the purchase of goods and/or services through our Site shall be governed by English law, and any disputes arising from, or related to such contracts, shall be decided on only by the courts of England.

18. General

Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it can’t be enforced later). A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise, save that we may from time to time and at our discretion permit a Brand with which you have contracted via this Site to enforce relevant terms of this agreement. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.

19. Comments and Complaints

Please direct all general comments or complaints about the Site or specific products to